Stay at Home Jobs for Support Engineer Online Vacancy Apply Now 2021

Responsibilities

• Owning incidents raised by our major financial services customers
• Working towards meeting Service Level Agreements (SLAs)
• Creating configuration fixes for customers
• Working with the BAE Systems project team to transition projects into support
• Working with engineering to provide bug fixes
• Ensuring interactions and work, are documented within the ticketing tool at all times

Our ideal candidate will be:

• A fluent English speaker with either French or Spanish
• Great communicator
• Team player but equally self-driven
• Critical thinker and problem solver
• Detail oriented
• Able to work quickly, under pressure and juggle work based on priorities
• Passionate about fixing issues
• Trusted advisor to our customers
• Confident in delivery of updates to customers

skills

• Technical competencies in application servers and database servers
• Technical degree such as Computer Science
• Experience in a related role
• Experience using ticketing systems