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Job Responsibilities : Order Entry Representative

Salary : 14 per hour

Company : Assa Abloy

Location : Vaughan, ON CA

Your Key Responsibilities

  • Review the Customer’s orders to ensure accuracy and validate their product requirements
  • Enter or edit Customer orders in the assigned timeframes
  • Act as the Customers’ first level technical liaison for product inquiries
  • Communicate effectively with Customers and Sales representatives throughout the order process; keep Customers informed of their order status and ship dates, and expedite if required
  • Follow up on orders with the factories and Customers; work with Customer Service to make necessary changes if required
  • Research back charges, no charge orders, and sales credits
  • Be responsive and attentive to both external and internal Customer needs and assist in the resolution of any issues or concerns in a timely and professional manner
  • Work closely and collaboratively with all support departments to provide Customers with the best customer experience throughout the entire order fulfilment cycle
  • Maintain constant communications with the Sales team regarding distributor issues, pricing, discounts and other pertinent information
  • Other duties as assigned

Your Education and Experience

  • Secondary or post-secondary education
  • Excellent knowledge of ERP and EDI systems; preferably JDE
  • Experience in the building materials industry an asset

Your Key Competencies

  • Good technical acumen; ability to learn and understand products well, experience with technical products, catalogues and price books
  • Detail oriented with the ability to troubleshoot and resolve customer issues;
  • Strong time management skills and the ability to work in a fast paced environment and understand customer urgency well
  • Strong system proficiency
  • Excellent interpersonal skills with demonstrated success working in a team environment
  • Proficient English skills
Our Benefits
  • Employer-paid Benefit plan
  • Competitive Retirement plan
  • Ongoing training and development
  • Fun and supportive environment

Click Here : Apply Now

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