Job Responsibilities : Customer Care Data Entry
Salary : $18 an hour
Company : Wholesome Kids Catering
Location : RemoteCA
Reports To: Customer Care Manager
Hours of Work: Monday to Friday (25 hours per week)
Rate: $18.00 per hour
The successful candidate will have strong language skills, accuracy in data entry, a customer centric focus and strong attention to detail.
Education and Experience
- Intermediate skill level in Microsoft Office Suite products – Word, Excel, PDF, Outlook
- Strong Customer Centric Focus
- Accuracy in data entry; Attention to detail
- Strong English language skills – verbal and written
- Works well Individually with direction from the team and the Customer Care Manager
- Experience with ERP system and/or CRM or other databases an asset
- Second language an asset
- Data entry – process meal count and allergy forms
- Complete last minute form changes – update and email to print
- Update existing documents (portion and allergy guides)
- Create new documents like menus – create a template and have knowledge of mail merge and pdf document creation
- Email etiquette (be able to send documents to individual customers from the Customer Care email – such as menus, meal counts, allergy information, guides, binder information, etc.
- Other administrative tasks, which may include contacting customers via email or phone, printing labels for production and other duties as assigned by the Customer Care Manager.