Customer Support Services Jobs | Remote Call Center Agent Jobs Apply 2021

• Build relationships with dealers remotely via phone
• Execute phone and email communications to Dealers
• Strong communication skills, proper phone and email etiquette
• Time management and superior organizational skills
• Educate Dealers on key elements of their Digital Program
• Ability to guide Dealers on program solution including websites, digital advertising, SEO, and reputation mgt.
• Provide issue resolution with products and vendors
• Support Dealers with enrollment in program solutions via portal
• Resolve billing issues
• Draw key insights from analytics
• Manage a multitude of tasks in a timely fashion
• Provide feedback on program improvements
• Assist in any additional ad hoc projects
• Help users access and understand the data and metrics in Google Analytics/Adobe and the data warehouse
• Build ad hoc reports for various stakeholders

Qualifications:

• 1 year of relevant industry experience
• If a recent grad, relevant experience in an internship or campus club/organization
• Bachelor’s degree required
• Previous customer service experience
• Experience working with various computer programs
• High degree of independent judgement and love for solving complex problems
• Experience working with Salesforce preferred.