Customer Support Services at Home Apply Now 2021

• Manage incoming calls, make outgoing calls to users
• Meet customer service resolution targets and call handling quotas
• Handle customer feedback- provide compassionate, appropriate solutions and alternatives within time limits
• Provide accurate, valid and complete information at all times
• Keep records of customer interactions, process customer accounts and file documents- CRM
• Build sustainable relationships and trust with customers and user accounts through open and interactive communication
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage users and customers

Requirements

• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• Independent worker
• High school diploma
• Russian or Mandarin speaker