Job Responsibilities : Customer Support Agent
Salary : $16.50 an hour
Company : Inflection
Location : Remote
Job Duties:
Our Customer Support Agents quickly adapt to the candidate’s needs to deliver a world-class support experience through creative problem solving and a deep knowledge of how GoodHire background screens work.
In this role you will get to:
-
- Assist candidates in resolving issues through phone and emailing effectively
- Answer how-to questions and help candidates navigate a variety of tools within GoodHire
- Show composure, resilience, and flexibility as our candidate needs expand
We are looking for people who:
-
- Care deeply, genuinely, and passionately about providing a world-class customer experience
- Are naturally empathetic and articulate their thoughts well
- Have a clear, professional, and informative communication style
- Find creative problem solving fulfilling & challenginG
Job requirements:
-
- 2 plus years of proven customer support work experience
- Self-motivated with a strong desire to work to your greatest potential and provide excellent customer support
- Proficient with the Internet and keyboarding skills with a minimum typing speed of 40 WPM
- Ability to multitask, organize, and prioritize in a fast-paced environment
Experience preferred:
-
- Some experience in background check industry, human resources, banking, government or insurance environments with customer interaction
- Proficiency with the Internet, including the ability to perform searches with the use of multiple screens and browser tabs
- Experience providing customer support via email and voice channels
- Ability to multitask in a fast-paced environment
Work from home requirements:
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- Designated workspace free from noise and other distractions
- Internet access with at least 25 mbps download speed, and 5 mbps upload speed (10 mbps upload speed required for family households)
- Inflection will provide the computer, monitors, keyboard, and mouse
- cable preferred
Click Here : Apply Now
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