Customer Service Representative Jobs Work at Home Online

Responsibilities

• Your responsibilities will include, but are not limited to:
• First line technical support (email, telephone, other channels)
• Developing a strong understanding of ICT products
• Providing a friendly and positive customer experience during call, emails, chats, and
• customer escalations
• Coordinating elevated technical support responses
• Resolving and tracking inquiries
• Identifying trends in the service inquiries and elevating them for attention
• Coordinating, tracking, and resolving repairs to customer parts
• Other duties as assigned

Requirements

• Exceptional skills in problem solving and time management
• Professional and confident written and spoken communications
• Strong interpersonal communication with a positive personality
• An ability to distill and present complex technical information in a clear and concise

Skills and Experience

• environment
• Experience in electrical theory
• Degree or diploma in technology, electronics, or equivalent
• French, Spanish, or Portuguese fluency