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Business Equipment and Computer Applications

• MS Excel
• MS Windows
• Internet
• Database software
• Accounting software
• MS Outlook

Specific Skills

• Address customers’ complaints or concerns
• Answer inquiries and provide information to customers
• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Participate in the redesign of applications and other software
• Receive and log complaints

Personal Suitability

• Effective interpersonal skills
• Flexibility
• Team player
• Excellent oral communication
• Excellent written communication
• Client focus
• Reliability
• Organized