Job Responsibilities : Service Representative
Salary : 14 per hour
Company : Manulife
Location : Remote
- Minimum five years of work experience in Group Benefits and/or account management.
- Thorough knowledge of Group Benefits products and services.
- Good knowledge of underwriting concepts.
- GBA designation or working towards the designation an asset.
- Proficiency in all Microsoft Office products.
- Demonstrated analytical skills using Excel and/or PowerPoint to arrange and display relevant information during customer business reviews
- Experience using web analytics platforms (Google Analytics, Adobe Analytics) would be an asset
- Knowledge of Adobe Marketing Cloud (Adobe Experience Manager, Adobe Target) would be an asset
- Strong presentation skills and the ability to influence decision makers in various sizes of organization
- Strong customer-facing skills including expectation management, communication skills, information management
- Must have a valid driver’s license and a personal automobile.
- Proven ability to determine business priorities, meet goals, manage high volumes of work and work collaboratively within team and across multiple teams.
- Excellent analytical, problem solving, interpersonal, organizational and time management skills.
- Excellent customer service skills.
- Strong negotiation and conflict management skills.
- Strong oral and written communication skills.
- Good leadership and presentation skills.
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