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Job Responsibilities : Customer Service Representative

Salary : Up to $15 an hour

Company : CCS Medical

Location : RemoteCA

Educational requirements : High School


  • Obtains and process authorizations for reorders.
  • Resolve patient issues and ensures accurate reorder processing via phone, document processing and medical record validation.
  • Ensures patients have all required medical documentation to permit billing of services as assigned.
  • Maximizes patient base through retention efforts and cross-selling via phone.
  • Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities.
  • Maintains a strong understanding of medical documentation, Insurance requirements and company procedures.
  • Maintains a high degree of confidentiality always due to access to sensitive information.
  • Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.


  • Minimum high School diploma or GED equivalent.
  • Customer Service Experience Preferred.
  • Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills.
  • Strong attention to detail, multi-tasking, communication, and organizational skills are essential.
  • Exceptional phone and email etiquette.
  • Position may require evening and weekend availability.

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