Job Responsibilities : Learning Communications Consultant
Salary : 15 per hour
Company : Verizon
Location : Remote
- Research, write, and launch inVisible This Week, a weekly newsletter distributed to all Care sites.
- Research, write, and launch Knowledge Base articles for new product, marketing, and feature launches.
- Assist with production of Learning programs, including: inVisible LIVE; Front Line, Front Row; and Front Line Forum.
- Monitor and report on Product and Engineering slippage to timelines.
- Orchestrate and iterate on communication flow from Product, Engineering, Marketing, and Care teams to Care sites.
- Maintain Care agent communication hub using real time data, dashboards, and in-the-moment updates.
- Assist with onboarding, workshops, and corporate learning events as needed.
- Partner with Product, Engineering, Marketing, and Care teams to gather information and provide Learning direction around new launches and offerings.
- Produce and review various drafts of learning content (Knowledge Base articles and courses) with key stakeholders (Product, Engineering, Marketing, Care, Legal) for new product, marketing, and feature launches.
- Facilitate information sharing between Care Sites and Visible team by providing in-the-moment updates, gathering questions, collecting feedback, and sourcing answers from business-wide stakeholders.
- Develop detailed Learning plans and drive timelines that allow adequate time for content creation, review, sign off, and pre and post-launch training.
- Partner with Care, Product, Engineering, and other teams across the business to identify and address knowledge gaps through inVisible This Week, Slack announcements, and other real-time communication tools.
- Redesign and continually iterate agent training and communications to support new ways of learning in a virtual environment.
- Become and maintain a status as a subject matter expert of our products, our care processes, and general business.
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