Verizon Remote Jobs Work from Home Online Opportunities 2021

Job Responsibilities : Learning Communications Consultant

Salary : 15 per hour

Company : Verizon

Location : Remote

Responsibilities:

  • Research, write, and launch inVisible This Week, a weekly newsletter distributed to all Care sites.
  • Research, write, and launch Knowledge Base articles for new product, marketing, and feature launches.
  • Assist with production of Learning programs, including: inVisible LIVE; Front Line, Front Row; and Front Line Forum.
  • Monitor and report on Product and Engineering slippage to timelines.
  • Orchestrate and iterate on communication flow from Product, Engineering, Marketing, and Care teams to Care sites.
  • Maintain Care agent communication hub using real time data, dashboards, and in-the-moment updates.
  • Assist with onboarding, workshops, and corporate learning events as needed.

Role overview:

  • Partner with Product, Engineering, Marketing, and Care teams to gather information and provide Learning direction around new launches and offerings.
  • Produce and review various drafts of learning content (Knowledge Base articles and courses) with key stakeholders (Product, Engineering, Marketing, Care, Legal) for new product, marketing, and feature launches.
  • Facilitate information sharing between Care Sites and Visible team by providing in-the-moment updates, gathering questions, collecting feedback, and sourcing answers from business-wide stakeholders.
  • Develop detailed Learning plans and drive timelines that allow adequate time for content creation, review, sign off, and pre and post-launch training.
  • Partner with Care, Product, Engineering, and other teams across the business to identify and address knowledge gaps through inVisible This Week, Slack announcements, and other real-time communication tools.
  • Redesign and continually iterate agent training and communications to support new ways of learning in a virtual environment.
  • Become and maintain a status as a subject matter expert of our products, our care processes, and general business.

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