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Job Responsibilities : Client Service Manager II, Collaborative Health – TELUS Health

Salary : 13 per hour

Company : TELUS

Location : Remote

Here’s the impact you’ll make and what we’ll accomplish together

  • Function as the Single Point of Accountability (SPOA) between the Customer Success Team and our clients’ senior operational management and executive.
  • Establish and nurture strategic partnerships with internal teams and external service partners to ensure customer success.
  • Have a passion to build and maintain strong, authentic and honest client relationships.
  • Provide client advice and support to ensure success.
  • Set realistic client expectations by being transparent about challenges and obstacles.
  • Focus on continual service improvement in support of the client’s strategic direction, success and business plan.
  • Perform client reviews; manage investigations, escalations and post-Incident reports.
  • Advocate for your clients by championing continuous improvement initiatives and proactively communicating with diverse stakeholders to improve service delivery and resolve issues.
  • Engage subject matter experts to define scope and pricing of additional services to meet unique client needs.
  • Keep our customers informed of new features that may be of interest to them.
  • Monitor adoption; gather and respond to customer feedback.

Qualifications

  • Strong leadership attributes and abilities: Collaboration, communication, creative thinking and decision-making skills.
  • Business acumen, including an understanding of healthcare issues.
  • Highly motivated and self-sufficient, able to work successfully under pressure and in the face of ambiguity – proactively identify when it is necessary to take certain steps and move ahead with confidence.

Click Here : Apply Now

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