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Here’s the impact you’ll make and what we’ll accomplish together

• Function as the Single Point of Accountability (SPOA) between the Customer Success Team and our clients’ senior operational management and executive.
• Establish and nurture strategic partnerships with internal teams and external service partners to ensure customer success.
• Have a passion to build and maintain strong, authentic and honest client relationships.
• Provide client advice and support to ensure success.
• Set realistic client expectations by being transparent about challenges and obstacles.
• Focus on continual service improvement in support of the client’s strategic direction, success and business plan.
• Perform client reviews; manage investigations, escalations and post-Incident reports.
• Advocate for your clients by championing continuous improvement initiatives and proactively communicating with diverse stakeholders to improve service delivery and resolve issues.
• Engage subject matter experts to define scope and pricing of additional services to meet unique client needs.
• Keep our customers informed of new features that may be of interest to them.
• Monitor adoption; gather and respond to customer feedback.

Qualifications

• Strong leadership attributes and abilities: Collaboration, communication, creative thinking and decision-making skills.
• Business acumen, including an understanding of healthcare issues.
• Highly motivated and self-sufficient, able to work successfully under pressure and in the face of ambiguity – proactively identify when it is necessary to take certain steps and move ahead with confidence.