Sykes Work from Home Jobs | Support Specialist (Virtual/Remote)

Job Responsibilities : Support Specialist (Virtual/Remote)

Salary : 18 per hour

Company : SYKES

Location : Remote CA

Sykes Work from Home Jobs Description:

  • This position is only open to candidates who are bilingual (French-English). This position supports the administration of the human resources policies, procedures and programs and performs tasks in one or more human resources functional areas including: benefits; employee relations; policy administration and training.

Essential Duties:

  • Adheres to SYKES policies on ethics and integrity
  • Responds to first-line HR questions from employees, managers, HR staff, and payroll
  • Backs up other HR Specialists and Cross-train in various areas of human resources to maximize staff flexibility
  • Assist with HR process improvement initiatives
  • Educate, assist and coach employees and managers on human resources policies and processes and interpret policies to employees
  • Handles the distribution of employee communications materials
  • Establish and maintain solid working relations across HR and all levels of management to ensure consistency and sharing of HR best practices, solicit information and feedback and keep all parties apprised of appropriate/common issues
  • Ensures compliance with all appropriate federal, state, and local laws and regulations
  • Provides regular status reporting and documentation for analysis
  • May perform other additional duties and responsibilities as assigned


Required qualifications, skills and experience

Associates/Bachelor’s degree preferred, three years plus experience in a lead service delivery capacity required; or any equivalent combination of related training/education and experience. Experience working with information systems and related data in a customer service capacity strongly recommended.

Qualification: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • French-English speaking (Bilingual)
  • Strong PC skills required (Email, Word, Excel, HRIS, and PowerPoint)
  • Relevant experience with vendor, third party administrator, HRIS/Benefits, and Payroll systems
  • Extensive knowledge of human resources fundamentals
  • Understanding of North American employment law, relevant statutes and guidelines and best practices.
  • Requires sufficient judgment to escalate complex questions to more senior staff for guidance or handling
  • Excellent project management skills, including ability to handle and appropriately prioritize multiple priorities
  • Outstanding oral and written communication and interpersonal skills
  • Strong customer relations with all levels of management and employees
  • Always maintains confidentiality and uses discretion
  • Ability to work well across company lines and locations
  • Consistent timely follow-up and excellent attention to detail

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