Job Responsibilities : Team Lead – Customer Support (Remote, Canada)
Salary : 19 per hour
Company : Shopify
Location : RemoteCA
Shopify Work from Home Jobs Description:
- Utilize all the tools and data points available to leverage your team’s strengths and work on their weaknesses.
- Deliver strong business results through impactful coaching.
- Create and foster an engaging and supportive culture for their Support Advisors and their peers.
- Impact and help drive the success of the remote teams in Canada as we continue to scale and grow support.
What we are looking for in a Team Lead:
- You have excellent (and proven) leadership skills and are passionate about developing others. You have the ability to set goals and motivate others to drive the actions and achieve them.
- Confident in your leadership skills, you trust your judgement and others look up to you for it.
- Resourceful, ask questions and find information like a pro.
Requirements for the role:
- Be legally eligible to work in Canada and be permanently residing in Canada.
- Have 2-4 years prior leadership experience (Team Lead, Supervisor, or Manager) in Customer Service, Retail, Technology and/or Contact Centre environments.
- Flexible to work on a rotating schedule with rotating weekends and some holidays.
- Be comfortable and productive working from home.
- Have entrepreneurial or business experience (or a strong interest in it!).
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