Paypal Remote Jobs for Customer Service Specialist Work from Home Online Application Apply Now

Key Responsibilities:

• Provide excellent support via telephone, chat and email to our end-users and business partners.
• Answer customer queries regarding our products & services, account sign up, online transactions and balance inquiries.
• Research and resolve client inquiries verbally and in writing
• Ensure accurate ticketing and documentation for each contact
• Liaising with other departments within the organization to resolve complex customer inquires
• Accurately interpret & explain transaction records
• Assist with risk management and transaction trace requests.

Qualifications:

• Education: High School is required, a business diploma is an asset
• Fluent (oral & written) in English and Spanish
• Experience: 2 years in telephone customer support or related service field
• Having basic knowledge or experience with financial systems and terminology is an asset
• Strong computer skills with the ability to type at least 40 words per minute (testing will be administered)
• Friendly, professional, and outgoing personality
• Proven ability to handle challenging customers in a professional manner
• Experience with Internet, MS Word, Excel, and Outlook
• Experience with databases, such as MS Access is an asset
• Strong analytical and problem-solving skills
• Organized and detail-oriented, with the ability to multi-task
• Demonstrates initiative and desire to learn new tasks & systems
• Ability to work both independently and as part of a team