Job Responsibilities : Call Centre Agent (Canada Virtual) (Flex)
Salary : 16 per hour
Company : American Express Global Business Travel
Location : Remote CA
Educational requirements : High School
American Express Work from Home Jobs Description:
We are seeking motivated customer focused individuals interested in exploring an amazing career in travel…no travel experience or Travel Diploma necessary as WE WILL TRAIN YOU!
Key Responsibilities:
- Handling inbound calls from customers to assist with booking their travel needs as well as support merchandise/gift card/rewards point redemption processes (everything from redeeming collected points for the latest tech toy to assisting a customer in lowering their mortgage bill or paying off their credit card with rewards)
- Resolve customer inquiries at the first point of contact
- Addressing and clearing out voicemail by returning calls
- Voice, Email & Chat support
- Ability to support multiple accounts, each with their own dedicated tools and technology
- Usage of telephony system & soft phone application involving precise logging
- Educate customers on products, programs, and services such as flights, hotels, gift cards and merchandise
- Customer Service escalation handling and first call resolution.
- Technical and online navigational support and trouble shooting
Key Qualifications:
- Typing proficiency: 45 WMP
- Aptitude for and quickly adaptable to current technology and applications
- Flexibility: Shift work in a virtual call center environment, open 7 days a week until midnight EST.
- Weekly hours of work may fluctuate between 30 – 40 hours
- High Level of Customer Service consisting of:
- Empathy
- Effective listening and attentiveness
- Persuasive speaking skills
- Adaptability
- Taking responsibility in managing various situations
- Patience
- Responsive, critical thinking, solution oriented
- Decision making skills
- Collaborative, team oriented, respectful and professional with clients, colleagues and leadership
- Proactive ability to identify problems (technical; account or client program specific issues), form solutions, and execute step-by-step troubleshooting procedures
- High sense of urgency with the utmost level of respect and adherence to privacy and confidentiality protocols
- Proficiency in spoken and written English
- Additional language skills; French and or Spanish an asset.
- High School Diploma or the GED Equivalent
- Travel Diploma an asset
Click Here : Apply Now
Related posts:
Amazon Jobs Edmonton for Human Resources Work at Home Apply Now
Dell Technologies Jobs | Sales Account Executive Jobs Work at Home Applied 2022
Westjet Remote Jobs | Scrum Master Remote Jobs Apply Now 2022
Web Developer Jobs Work at Home Apply Now
BELL Jobs | Sales and Customer Service Jobs Vacancy for Freshers Apply Now
Government of Canada Jobs Work at Home Apply Now Limited Opening
Food Packing Jobs in Canada Free Visa Online Apply 2022
Data Entry Clerk Jobs Work from Home 2022
Air Canada Jobs | Customer Care Representative for Beginners Apply Now
Online Jobs Canada Call Centre Work at Home 2022
Amazon Work from Home Jobs 2022 | Customer Service | New Remote Jobs Opening in Amazon
Call Center Jobs | Insurance Broker Customer Representative Online Applied 2022