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Job Responsibilities : Team Manager – Individual Products Member Support – Call Centre – Work from Home

Salary : 15 per hour

Company : Alberta Blue Cross

Location : Remote

What Will You Do

  • Create a supportive environment of teamwork, engagement, high performance and innovation.
  • Generate ideas and bring forward solutions to improve processes and workflows and coordinate and implement efficiencies.
  • Build and maintain effective work relationships with internal/external customers and colleagues.
  • Act as a liaison between clients and all internal departments.
  • Manage the resolution of complaints and inquiries of an escalated or complex nature.
  • Provide regular and meaningful performance feedback, facilitating professional growth.
  • Develop team members to take on greater accountability with a focus on autonomy and accountability.
  • Assist the Member Support Manager in recruiting and retaining passionate, inspired employees with an exceptional work ethic and attitude.
  • Perform special assignments and projects with direction from the Member Support Manager.

What Will You Have

  • Dedication to supporting the goals and targets of a team with a drive to succeed.
  • Excellent interpersonal, verbal, written and presentation skills.
  • Ability to identify opportunities for change and improvement and formulate recommendations.
  • Demonstrated strength in providing leadership, coaching and direction and possess conflict resolution skills.
  • Excellent strategic thinking, planning, organizing, delegating and follow-up skills.
  • Proven ability to maintain positive and cooperative working relationships.
  • Solid analytical, research, decision making and problem-solving skills.
  • Commitment to the delivery of superior customer service and experience.
  • Self-motivation and initiative.
  • Outstanding time management skills with the ability to multi-task.
  • Dedicated commitment to providing an exceptional customer experience.

Click Here : Apply Now

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