Job Responsibilities : Call Center Representative
Salary : $40000 per year
Company : The Acquisition Group
Location : Remote CA
- Promote TELUS home solutions and mobility solutions to residential customers via outbound calls, inbound calls, and referrals.
- Offers excellence in post-sales support for TELUS products and services.
- Provide exceptional customer care to our client’s customers.
- Understand customer requirements and recommend/sell solutions that meet those needs.
- Ensure excellent customer service by communicating with the internal team, and/or appropriately transfer to the responsible department when required.
Required Skills, Abilities, and Attributes:
- Experience in a sales role and/or customer service environment
- Motivated to meet personal and team sales goals
- Able to pass a criminal background check and should be 18 years of age or more.
- Able to deliver sales and service excellence by demonstrating tenacity, persuasiveness, and strong interpersonal skills
- Passionate about outstanding customer service
- You are able to analyze data, utilize problem-solving skills, and recommend solutions
- Able to maintain a high level of performance under the pressure of time constraints and a fast-paced, changing environment
- Call center experience is an asset
- Knowledge of the Internet, Television, and Home Phone services that TELUS offers a plus
- Familiarity with voice and data/IP products and services
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