Call Center Jobs for Freshers at Home Applying Soon

Responsibilities 

• • Responding to questions regarding our products via live chat, tickets, phone calls and screen shares.
  • Ensure privacy and security practices are followed at all times.
  • Helping our customers leverage our products, so they reach their business goals and objectives.
  • Understanding our customer’s business needs and providing them with workflow suggestions.
  • Proactively identifying raising trends in customer questions and/or issues as they occur.
  • Providing our customers with the highest level of customer satisfaction by maintaining a customer satisfaction rating of 95% or higher.
  • Owning your own development through reflection, ticket reviews and discussing growth opportunities with your manager in regular 1:1 meetings.

To be successful you need:

• • An appropriate remote work setup. A quiet space, fast & stable internet connection and a backup location in case of issues with the primary location.
  • Knowledge of Apple computers, macOS and iOS.
  • Be prepared to work full-time hours (no weekend coverage, however, some holidays)
  • Previous customer service experience or 1 year of Saas experience.
  • Be proficient with technology.
  • Have strong reading, writing and communication skills.
  • Able to navigate more difficult conversations/interactions with professionalism.
  • Have an entrepreneurial attitude and growth mindset. You embrace critical questioning, innovation and continuous improvement.