Job Responsibilities : Customer Advocate Specialist
Salary : 20 per hour
Company : Marketcircle
Location : Remote
- Responding to questions regarding our products via live chat, tickets, phone calls and screen shares.
- Ensure privacy and security practices are followed at all times.
- Helping our customers leverage our products, so they reach their business goals and objectives.
- Understanding our customer’s business needs and providing them with workflow suggestions.
- Proactively identifying raising trends in customer questions and/or issues as they occur.
- Providing our customers with the highest level of customer satisfaction by maintaining a customer satisfaction rating of 95% or higher.
- Owning your own development through reflection, ticket reviews and discussing growth opportunities with your manager in regular 1:1 meetings.
To be successful you need:
- An appropriate remote work setup. A quiet space, fast & stable internet connection and a backup location in case of issues with the primary location.
- Knowledge of Apple computers, macOS and iOS.
- Be prepared to work full-time hours (no weekend coverage, however, some holidays)
- Previous customer service experience or 1 year of Saas experience.
- Be proficient with technology.
- Have strong reading, writing and communication skills.
- Able to navigate more difficult conversations/interactions with professionalism.
- Have an entrepreneurial attitude and growth mindset. You embrace critical questioning, innovation and continuous improvement.
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