Call Center Jobs | Customer Support Executive Jobs in Canada Online Apply 2022

Responsibilities

• Manage requests and work with our partner network to ensure quotations and hospitality packages are provided promptly and to a high standard with an emphasis on value-add opportunities for your clients
• Manage volume calls emails and requests through our unique technology platform across multiple time zones
• Build strong relationships with our global venue partners administering requests and obtaining prompt responses
• Provide weekly performance reports to the corporate reservations manager and escalate issues should they arise

Skills

• Strong customer focus with a passion for building and maintaining excellent relationships is totally essential
• The ability to prioritise requests across multiple time zones according to SLAs and contractual agreements is key to the role and if you are Super Organised it will make this role easy
• Excellent customer relationship skills via phone email and chat – Friendly confident manner across all levels
• Strong negotiator with the ability to push for the best service and the best price.
• Experience working with Hotel or Venue hire is an advantage but not essential