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Job Responsibilities : Technical Support Engineer

Salary : 17 per hour

Company : Walt Disney Animation Studios

Location : Remote

Responsibilities:

  • Provide Help Desk/Service Center style support, monitoring inbound technical support requests, calls, and tickets for all studio employees.
  • Collaborate with other technology teams as needed to determine the best solution to challenges.
  • Provide support for onboarding and tech training for new hires
  • Basic support of some server & network equipment
  • Basic support of A/V and media systems
  • Maintain a flexible schedule including possible night or weekend work.

Basic Qualifications:

  • Minimum 2 years experience with technical support or user support, preferably in a production setting.
  • Working knowledge of Mac OS, iOS and Windows operating systems.
  • Ability to diagnose, repair or replace computer system components (storage media/drives, graphics/GPU cards, memory modules, fans, etc)..
  • Strong analytical problem solving skills.
  • Excellent communication skills and a strong customer service orientation.
  • Highly self-directed.Ability to lift heavy equipment, install, configure, and maintain desktop/laptop computers and mobile devices.

Click Here : Apply Now

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