Job Responsibilities : Temporary Associate, Customer Care – The Source
Salary : 18 per hour
Company : The Source (Bell) Electronics Inc.
Location : Remote
What you will do.
- Respond to incoming telephone, online chat, and email inquiries in a timely and courteous fashion.
- Bring tech to life for inquiring Customers by matching needs to the right product & service solutions.
- Conduct outbound Customer calls to ensure post-sale satisfaction and offer cross-sell opportunities.
- Investigate issues where necessary and complete follow up with the customer.
- Resolve customer concerns in accordance with established policies and procedures.
- Liaise with store managers, district and regional staff as required to resolve customer inquiries and concerns.
- Mediate with credit card company on customer account inquiries.
- Earn commission on applicable CE sales.
- Fluent in English
- Part-time availability, able to work flexible hours (days, evenings and weekends)
- secure workspace.
- Able to work independently with minimal supervision.
- Exceptional written and verbal communication skills are essential.
- Strong interpersonal, organizational and time management skills are necessary.
- Passionate about talking to people with strong problem solving abilities.
- Polite and courteous telephone & written correspondence manner is imperative.
- Easily grasps new computer programs and processes.