Amazon Recruitment 2022
You will manage local and/or remote resources and assist the global organization to define the perfect customer experience and own the strategies to create that experience.
You will help the group develop and leverage their knowledge base to expedite the resolution of recurrent issues. You will identify ways to proactively reduce requests through automation, documentation, and process improvement.
You will set high standards for issue handling, escalation and problem management across the organization and guide the team with metrics and goals that clearly measure their success.
Job Responsibilities : Live Customer Contact Support
Salary : $53000 per year
Company : Amazon
Location : Canada
- Leading a team of Support Engineers. Recognizing inefficiency and driving process improvement to enhance the productivity of all Amazonian’s.
- Measuring, monitoring, and maintaining the team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA).
- Coordinating a variety of projects in an operational environment.
- Written and verbal communication with the ability to present complex technical information in a clear and concise manner to a variety of audiences.
- Working with engineering teams to plan for the support of new tools and services and improving the level of support provided for existing ones.
- Developing and maintaining policies, procedures, and processes.
- Hiring, developing, and retaining great talent.
- Reducing contacts through process improvement and root cause analysis.