Job Responsibilities : Account Specialist, Collections
Salary : 16 per hour
Company : BMO Financial Group
Location : Remote
• Respond to inquiries regarding delinquent accounts and negotiate payment arrangement
• Document all activity details in appropriate systems
• Manages all transactions related to customer and branch calls or refers to appropriate internal business groups.
• Follows documented policies and procedures to execute transactions, activities and processes within assigned authorities.
• Basic understanding of Consumer Collections and relevant functional procedures
• Intermediate knowledge of Microsoft Office (Excel, Word, Outlook)
• Strong communication and negotiating skills
• Proven ability to work effectively in a fast-paced environment
• Proven ability to multi-task, prioritize workload and meet deadlines