ABA Remote Jobs Care Operations Associate 2021 Private Job Vacancy

Job Responsibilities : Care Operations Associate – Remote

Salary : 13 per hour

Company : Songbird Therapy

Location : Remote CA

You will:

  • Provide customer service and relationship management to families whose children are patients, as their primary point of contact
  • Be accountable for family requests, upholding superior family satisfaction and quality of care
  • Provide proactive, regular support to therapists while they are in the field, helping them problem-solve issues
  • Implement a variety of custom operational processes to schedule appointments, handle cancellations, respond to family/therapist requests,
  • Utilize a variety of third-party software tools to complete daily tasks: Slack, Front, CRM, EHR software, business messaging software

 Skill

  • Native fluency in English, written and spoken.
  • 2+ years of experience working a customer-facing operations role; strong customer service skills
  • Detail-oriented and excellent written communication skills
  • Available to work 40 hours/week on U.S. hours., 9-5pm Pacific time
  • Dependability – If we agree on a process and area of ownership, this individual will be able to get the job done
  • Strong problem-solving skills in ambiguous situations
  • Previous experience working in healthcare or working with clinical (physicians, mental health professionals) preferred but not required.

Click Here : Apply Now

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